Once your order is ready to be shipped and a tracking number has been assigned, you will receive a shipment confirmation email. If you have a Torrid account, you may also log in to your account at any time and view your order history to check your order status. If you made a purchase as a guest, you may track your order by clicking here. Please have your order number and the email address you used at purchase on hand.
Once you receive a shipping confirmation email, tracking information may take 1-2 days to update. Orders shipped via standard shipping are typically delivered via US Postal Service.
JTorrid ships out of our Ohio Distribution Center and from our stores so that we can offer our full assortment of inventory to our customers. For this reason, it is possible that your order gets split and sent to you in multiple packages. Please note that you will not be charged additional shipping costs. If your order is split, you will receive notification through email. Each shipment will have its own tracking number. Your order will be charged as each item/package is shipped so your card may be charged multiple times.
Please check your spam folder to make sure your emails were not incorrectly categorized. To ensure you receive all emails, please add noreply@s3.cotxapi.com to your address book. You can also star emails in Yahoo and Gmail or mark them as "important". Please note that some internet service providers like AOL, Comcast, and Roadrunner have stricter filters and firewalls that may block our messages. If you are still unable to locate your email or need to correct your email address, please email our Customer Service Team by clicking here.
All order communication is done via email, so it's important that your email address is accurate. If you are still having any issues, please note that you can always check your Order Status with your order number and email address or by clicking "Orders" under My Account.